Frequently Asked Questions
Everything you need to know about your frank green experience, from sustainable shipping to product care.
How do I clean and maintain my frank green products?
Most of our products are dishwasher safe for easy cleaning. We recommend placing lids on the top rack and hand-washing the ceramic-lined bottles to preserve the finish and vacuum seal integrity.
What is the benefit of the ceramic lining in your bottles?
Our triple-walled vacuum insulated products feature a ceramic lining that ensures your beverages taste exactly how they were intended—no metallic aftertaste and no residual odors from previous drinks.
How long will my delivery take to arrive?
Standard shipping typically takes 3-7 business days. If you have opted for a personalized monogrammed product, please allow an additional 2-3 business days for our team to customize your item.
Are your products BPA-free and eco-friendly?
Absolutely. All frank green products are made from high-quality, BPA-free, and non-toxic materials designed to be reused for years, helping to eliminate single-use plastics.
What is your return policy for home goods?
We offer a 14-day return window for unused items in their original packaging. Please note that personalized or monogrammed products are final sale and cannot be returned unless they are faulty.
Do you offer replacement parts if I lose my lid or straw?
Yes, we believe in sustainability through longevity. You can purchase individual lids, straws, and button mechanisms on our website to extend the life of your favorite bottle or cup.